Cancelling or modifying an order
To cancel or modify and order which has already been sent, please contact PASS TO srls as quickly as possible via email email@example.com or telephone +39 055 2343471.
You will need to quote your order reference so please ensure you have it at hand.
Information about order status and shipping
Information about shipping and tracking will be sent to the client at the email address provided when placing the order.
This will allow the client to check the site of the courier/delivery company used to verify the delivery status of their order, and to contact the relative call centre if necessary.
Copies of documentation (invoices, delivery notes, etc) and data corrections
To request copies of documents (invoices, delivery notes etc), or to correct data, the client can contact PASS TO srls via email at firstname.lastname@example.org or by telephone on +39 055 2343471.
You will need to indicate which type of document is required, or indicate the number of the document which needs to be corrected, or indicate the number of the document for which you require extra copies, so please have these details at hand.
All products sold by PASS TO srls are covered by the manufacturer’s standard warranty and 24 month warranty for defects of conformity in accordance with Legislative Decree 24/02.
Suggestions for the website or encountering problems while browsing?
Contact us at email@example.com
Information about invoices, transfers and payment reversals
Please contact the administrative department at PASS TO srls via email at firstname.lastname@example.org or by telephone on +39 055 2343471. You will need to indicate your order number, document number o invoice number, so please have these details at hand.
Telephone and fax numbers
General Information & Customer Service:
Tel. ++39 055 2343471– email@example.com
PASS TO srls
Via Caracciolo 47, 50133 Firenze
VAT N°/ Tax code 06331590486
Registered company FI- 619637
Payments made on this site are safe and guaranteed, and can be carried out in the following ways:
- Payment by advance bank transfer
- Payment by credit card
- Payment with Paypal
Payment by bank transfer.
If a payment is carried out via bank transfer the order will be processed upon receiving confirmation from the bank that the funds have arrived.
Payment must be made within 3 days of placing the order. After this date, if payment has not been received, the order will be automatically cancelled.
The bank transfer should include details of order number, order date and the customer’s full name.
The availability of the products will be confirmed upon receiving payment.
Bank transfers should be made to:
PASS TO srls Via Caracciolo 47, 50133 Firenze
IBAN : IT90M0301503200000003462123
Banca: FINECOBANK SPA
Payment by credit card.
If the goods are paid for by credit card, upon completing the order transaction the customer’s bank will authorise the purchase. In the event of order cancellation by the customer or in the case of the contract being rejected by PASS TO srls, PASS TO srls will request that the transaction be cancelled and will transfer the amount involved by payment reversal. The release times will depend exclusively on the banking system. Once the transaction has been cancelled, PASS TO srls is in no way to be held responsible for delays and/or damages caused by the banking system.
PASS TO srls reserves the right to ask the customer for additional information or to send copies of documents which prove ownership of the card being used. If the customer does not provide such information and/or documentation, PASS TO srls reserves the right to refuse to conclude the contract.
At no point during the purchasing process by credit card will PASS TO srls be able to access personal information about the credit card holder, since the information is transmitted directly by the protected site of the bank which is handling the transaction.
Payment with PayPal.
Upon selecting to pay with PayPal the customer will be redirected to a page on the PayPal website where it will be necessary for the customer to insert their email address and password and proceed to make the payment.
Your financial details will not be shared with PASS TO srls, but will be handled directly by PayPal.
In the event of order cancellation or non-acceptance by PASS TO srls the amount will be refunded to the customer’s PayPal account. PASS TO srls will not be held responsible for delays and / or damages caused during the refund process.
INTERNATIONAL SHIPPING POLICY
Shipping costs will be calculated on the basis of the weight , type of the ordered items and the country we have to ship.
In particular: the price of shipping products considered "dangerous goods" (as all of our liquid products containing alcohol in varying quantities), directly outside of the European Community and certain countries that use specific regulations, will cost 60 EUR plus shipping due to the transport of dangerous goods by flight.
Are not subject to this increase in the price of shipping all those countries where it is possible to transport by truck.
Regarding to some countries outside the EU that require specific duties relating to these products, remember that customs duties are paid by the buyer upon receipt of the goods.
Delivery times will vary according to the order placed by the customer, eg if the items are available from the manufacturer, and the kind of shipping used. Delivery times are indicative only and are in no way binding for PASS TO srls.
PASS TO srld uses couriers and shipping companies which offer the best value in terms of service and cost for each destination, ensuring that we are able to offer our customers the best combination of delivery services and costs possible.
Receipt of goods.
Upon delivery the customer is requested to check:
- that the number of packages delivered corresponds to the number of packages on the transport document
- that packaging is intact and that the packing tape has not been tampered with.
In the case of tampering and/or breakages the customer must ensure the delivery person is aware and sign the delivery note as “Reserve the right to check goods…”, indicating the reason. The customer will have 3 days from the receipt of the goods within which to report any damage, in accordance with the instructions provided by the operator who made the delivery.
If the order is shipped and returned to PASS TO srls by the courier or shipping company due to an incorrect address being provided by the customer, or because the package has been held in the warehouses of the courier / shipping company due to an unclaimed delivery, or for any other reason attributable to the negligence of the customer, a new shipment can be arranged with the customer upon advance payment for the delivery through a link which will be provided, or alternatively by bank transfer or PayPal.
Under no circumstances can deliveries be made by appointment, at specific times or on specific days.
Checking shipping status
It is possible to track the shipping status online with the tracking code which should be sent to the customer once the item leaves the warehouse; this may contain information on the courier or shipping company being used, the delivery code and instructions on how to track the package.
Users who wish to purchase Aquaflor’s products online at www.florenceparfum.it and www.florenceparfum.com have to know that some of those products such as Parfumes or Ambient fragrance containing alcohol and for this reason must comply with the International procedures of transport like dangerous goods, therefore, the delivery of such products may not be available in certain countries outside the EU.
RIGHT TO CANCEL
The right to cancel is regulated by law and the client-consumer (ie an individual who buys goods for purposes which not related to his professional activity, meaning he does not purchase the items on the order form using a VAT number) has the right to terminate the purchase contract for any reason. In order to exercise this right, the customer must send a request in writing, using a recorded delivery service, to PASS TO srls within 10 working days of the date of delivery.
NB: a customer who buys products using a VAT number does not have the right to cancel.
Conditions for the right to cancel.
The right to cancel is subject to the following conditions:
The purchased item must be returned intact and in their original packaging, complete in all parts (including packaging and any documentation and accessories: manuals, parts, etc.).
The return delivery is the customer’s responsibility until it arrives at our warehouse where the delivery certificate will be signed;
PASS TO srls is not responsible in any way for damage or theft / loss of goods which are returned by uninsured delivery methods.
The product must be returned to PASS TO srls within 14 days along with the authorization form which will have been received.
Without prejudice to any repair costs for damage to the original, PASS TO srls will refund the customer the full amount paid within 14 days of return of goods, by payment reversal to the credit card or bank transfer. In the latter case the customer will promptly provide bank details (the IBAN code of the customer) in order to obtain the refund.
When the right to cancel does not apply.
The right to cancel does not apply if the item is returned without its complete packaging and/or contents, or in the following cases where PASS TO srls finds:
- Partial use of the item and eventual consumable materials;
- Missing original external and / or internal packaging;
- Missing integral parts (accessories, manuals, parts ...);
- Damage to the product for reasons other than transportation
In the above cases, PASS TO srls will return the goods to the customer, charging them for shipping.
Customers who buy products using a VAT number do not have the right to cancel.
TYPES OF DATA PROCESSED
Navigation data The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the communication protocols of the Internet. This information is not collected to be associated with, or identified, but by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) of requested resources, the time of request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc..) and other parameters regarding the operating system and computer environment. This information is used only to obtain anonymous statistical information on the site and to check its correct functioning and is deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site except for this possibility, the data on web contacts do not remain for more than seven days. Data provided voluntarily by people using the service The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this website entails the subsequent acquisition of the sender, necessary to respond to requests, and any other personal data included in the message. Specific summary information will be progressively reported or displayed on web pages dedicated to particular services on request.
POSSIBILITY 'OF DATA
Apart from that specified for navigation data, the user is free to supply the personal data indicated in contacts with PASS TO SRLS to request the dispatching of informative material or other communications. Their absence can make it impossible to fulfill the request.
RULES 'OF TREATMENT
Personal data are processed by automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorized access.
The subjects whose personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data and to know its content and origin, verify its accuracy or request its integration or updating, or correction (art. 7 of Legislative Decree no. n. 196/2003). Pursuant to this Article shall have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and to oppose in any case, for legitimate reasons, to their treatment. Requests should be addressed PASS TO SRLS via Caracciolo 47, CAP 50133- Florance (FI) or e-mail at : firstname.lastname@example.org
© 2014 | Pass To srls VAT NR. 06331590486. All Rights Reserved.